Reference

Terms That Govern Your eg99 Account

These terms set out what you agree to when you open and use an eg99 account. Access and eligibility depend on your local law and the region you are in — read these terms before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
eg99 Terms That Govern Your eg99 Account
TERMS QUERIES

Reach Us About These Terms

Live Chat Open the chat widget from any page on eg99 to ask about a specific clause, account restriction, or eligibility question. Responses are handled by our support team.
Email Support Send detailed terms or account queries to our support address. Include your registered mobile number so we can locate your account and respond accurately.
Account Help Centre The help section inside your account covers common terms questions — payment rules, withdrawal conditions, and what happens if your account is flagged for review.
HOW WE OPERATE

How eg99 Handles Your Account and Data

We collect only the account information needed to verify your identity, process payments through bKash, Nagad, or Rocket, and keep your account secure. We do not sell your personal data to third parties. You can request a copy of the data we hold or ask us to close your account by contacting support through live chat or email.

Account Security

Your account is protected by OTP verification on login. If you notice any access you did not authorise, contact support immediately and we will lock the account while we investigate.

Payment Data

Wallet details you use for bKash, Nagad, or Rocket transactions are handled according to those providers' own security standards. We do not store your full wallet PIN or password.

Data Retention

We keep account and transaction records for as long as required by applicable rules in eligible regions. When an account is closed, we retain only what the law requires and delete the rest.

Your Rights

You can request access to your account data, ask us to correct inaccurate records, or request account closure at any time by reaching our support team through live chat or email.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not covered here, reach us through live chat.

Account eligibility depends on your local law and whether you are in a supported region. It is your responsibility to check whether accessing eg99 is permitted where you are before registering.

We post updated terms on this page when changes are made. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically.

Breaches can result in account suspension or permanent closure. If funds are in your account at the time, we will follow the process set out in the relevant clause and contact you via your registered details.

We do not store your full wallet credentials. Payment verification for bKash, Nagad, and Rocket follows each provider's own security process. We only record transaction references for account history.

Contact our support team through live chat or email with your registered mobile number. We will process data requests and account closures in line with applicable rules for eligible regions.

Access and certain conditions depend on local law in your region. Where a clause conflicts with mandatory local rules in Bangladesh or another eligible jurisdiction, local law takes precedence for you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.