Reference

Terms That Govern Your eg99 Account

Access to eg99 depends on your local law and whether your region is eligible — read these terms before you open an account. They set out your rights, our obligations, and how we handle payments through bKash, Nagad, and Rocket.

Account EligibilityPayment RulesUser RightsData HandlingJurisdiction Notice
eg99 Terms That Govern Your eg99 Account
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data is stored with encryption at rest and in transit. We do not sell personal data to third parties, and we do not share it with advertisers. Retention periods follow the requirements of applicable financial regulations — transaction records are kept for the period required by those rules, after which they are deleted or anonymised.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login uses OTP verification to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support.

Data Access Requests

You can request a copy of the personal data we hold on your account. Submit the request through the Help section in your dashboard and we will respond within the period required by applicable law.

Account Closure

To close your account, contact support via live chat or email. Any pending balance must be withdrawn to your registered bKash, Nagad, or Rocket wallet before closure is finalised.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a transaction, or a request to access or delete your account data, use one of the channels below. For account-specific issues, have your registered mobile number ready — it speeds up verification and gets your query to the right team faster.

Live Chat Open the chat widget from any page while logged in. Identify your query as a legal or account matter and our team will route it correctly.
Email Support Send your legal or data request to our support address listed in your account settings. Include your registered number and a brief description.
Account Dashboard Raise a formal dispute or data request directly from the Help section inside your account. Submissions there are logged and tracked.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to payments made through local wallets.

Access depends on your local law and whether your region is currently eligible. Check the eligibility notice shown during registration — it reflects the most current status for your location.

Payments sent from a number not registered to your account go into a manual review queue. Contact support with your transaction reference and registered number to resolve it.

Log in, go to the Help section in your account dashboard, and submit a data access request. We will respond within the timeframe required by applicable regulations.

We notify you of material changes via your registered contact method before they take effect. Minor clarifications may be updated without prior notice, so reviewing the terms periodically is a good habit.

You will receive a notification explaining the reason. If you believe it was made in error, contact support via live chat or email with your registered mobile number and we will review it.

Transaction data is retained for the period required by applicable financial regulations. After that period, records are deleted or anonymised in line with our data retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.