Reference

How eg99 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use eg99, how we use it, and what control you have over it. Access and eligibility depend on your local law and eligible regions — read this before you open an account.

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PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Send your request with your registered account details and we'll respond as quickly as we can. Availability depends on local law and eligible regions.

Team online

Live Chat

Open the chat widget from any page on eg99 and select Account & Privacy — the fastest path for data access or correction requests.

Email Support

Write to our support address with your account ID and the specific data request. We aim to acknowledge within one business day.

In-Account Request

Log in, go to Account Settings, and use the Privacy Request form to submit a deletion or data-export request directly from your profile.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across all account pages and payment flows. Your password is hashed — we cannot read it, only verify it. Session tokens expire after inactivity so an unattended phone does not leave your account open. We review data retention schedules regularly and remove records that no longer serve a legal or operational purpose.

Encryption in Transit

All data between your device and eg99 travels over SSL. This covers login, deposit forms, and any page where your account details appear.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can block non-essential cookies in your browser settings.

Retention and Deletion

Transaction records are kept as long as required by applicable law. Non-essential profile data can be deleted on request via the in-account Privacy Request form.

Account Security Steps

Each login from a new device triggers an OTP to your registered number. If you did not initiate the login, contact support immediately to lock the account.

What We Collect and Why

eg99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and the credentials you set. When you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount — we do not store your mobile wallet PIN or full account number beyond what the payment

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gateway passes to us. We use this data to verify your identity, process withdrawals back to your bKash or Nagad wallet, and keep your account secure. We also collect device and session data — browser type, IP address, and pages visited — to detect unusual login
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activity and improve how the platform loads on your phone. We do not sell your personal data to third parties. We may share limited data with payment processors and fraud-prevention services strictly to complete your transactions. Retention periods follow applicable law in your jurisdiction; you may
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request deletion of non-essential data at any time through our support channel. Use of this platform is subject to your local law and the rules of eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Below are the questions we hear most often about how eg99 handles personal data. If your question is not here, reach us through live chat or the in-account Privacy Request form.

We collect your name, phone number, email address, and the password you set. We also log your IP address and device type at registration to flag suspicious account creation.

No. Your PIN is entered inside the bKash or Nagad app and never passes through eg99 systems. We only receive the transaction reference number and amount from the payment gateway.

Yes. Log in, go to Account Settings, and submit a data-export request. We will compile your account and transaction records and send them to your registered email address.

Use the Privacy Request form in Account Settings or contact support via live chat. We will delete non-essential data promptly; some transaction records must be kept under applicable law.

Only with payment processors like the gateways handling bKash, Nagad, and Rocket, and with fraud-prevention services. We do not sell your data or share it for marketing purposes.

We delete your profile and non-essential data. Transaction records tied to your account are retained for the period required by applicable law in your jurisdiction, then removed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEg99 Banking AccountRegister

How eg99 Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

In-Account Request

How We Protect and Manage Your Information

Common Questions About Your Privacy

01 What personal data does eg99 collect when I register?

02 Does eg99 store my bKash or Nagad wallet PIN?

03 Can I request a copy of the data eg99 holds on me?

04 How do I ask eg99 to delete my personal data?

05 Does eg99 share my data with third parties?

06 What happens to my data if I close my account?

Privacy Policy

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